Support

Need help with Jewelry Identifier? This page includes support contact details, common questions, and troubleshooting guidance so you can resolve issues quickly.

Get Help

If you have questions about features, account behavior, or app performance, contact us and include as much detail as possible so we can assist faster.

Contact Us

Email Support

For all support inquiries, please email us at:

[email protected]

We typically respond within 24 to 48 business hours.

Common Questions

How do I identify a jewelry piece in the app?

Open Jewelry Identifier, take a clear photo of the item, and wait for the analysis. For best results, use good lighting, keep the piece in focus, and capture the front-facing details.

What types of jewelry can the app analyze?

The app is designed to help analyze common jewelry categories like rings, earrings, necklaces, bracelets, and gemstone-based pieces. Results may vary depending on image quality and item condition.

How accurate are the results?

Results are AI-generated estimates intended for guidance. For high-value items, authenticity verification, or insurance purposes, we recommend consulting a qualified jeweler or gemologist.

Where can I find my previous results?

Your prior analyses are available in the app history section. You can revisit past items there and manage your saved records from within the app.

How do I manage subscription or billing issues?

Subscriptions are managed through the store where you installed the app (Google Play or Apple App Store). If you need help with billing details, contact store support first, then email us if you need product-specific help.

Can I request a new feature?

Yes. We welcome product suggestions. Send your idea to [email protected] with your use case so we can evaluate it for future updates.

Report Issues

If you experience technical problems, include the following details in your email:

Your device model and operating system version.
App version number.
A clear description of the issue.
Steps to reproduce the problem.
Screenshots or screen recordings, if available.

Feature Requests